VoIP Citadel F.A.Q.

Answers to some of the most common questions we receive from customers about premise and hosted phone systems, telephony hardware and our services.

Can you move our existing phone system to the cloud?

We absolutely can!  Our hosted phone systems are some of the most competitively priced in the industry and we offer 100% US based support.

Can you fix our FreePBX, PBXAct, PBX in a flash, Trixbox, Thirdlane or Asterisk PBX?

We routinely repair and fix issues with Asterisk phone systems! Whether the PBX installation was not completed or a current situation has devolved into a nightmare scenario, we can help get your phone system operating at peak performance and producing the results envisioned when you decided to implement an Asterisk PBX.

Can we keep our phone numbers with your telephone service?

Absolutely!  We can port your numbers from your existing service and ensure there is now downtime during the transition.

Do you have unlimited calling?

Yes we offer seats with unlimited calling across the US and Canada on our hosted phone systems.

What are your hours of operation?

VoIP Citadel is open from 9AM to 6PM Monday through Friday, with emergency availability 24 hours a day – Your Phones are mission critical and we understand they absolutely must work. We also understand that disasters never happen at a convenient time. Please call us if you need emergency support.

Can we use our SIP trunks with your Cloud PBX?

Yes, we can add your SIP trunks to a cloud PBX or you can choose to use our VoIP service.

Can you migrate our office to a hosted PBX in the Cloud?

Yes! We can and we routinely do, saving our clients money and increasing their flexibility with a focus on remote and mobile workers.  This has been extremely important in light of recent world events and the resulting need for reliable communications for remote workers and telecommuters.

Can we BYOP (bring your own phone) on a new installation?

We can help you source phones, provide advice on hardware you may already own, or provide phones to you as a part of a complete cloud PBX package. With Open Source solutions & VoIP Citadel we will help you avoid ‘Vendor Lock’ while maintaining scalability and maximizing ROI.

Can we use our Analog phones on a IP phone system?

Additional hardware will be required to get your VoIP PBX to work with analog devices, after which the phones will function just like any other IP phone on your PBX.  Contact us today to find out if we can integrate your analog devices with your premise or hosted phone system!

Why should I Use Asterisk instead of A NEC/Toshiba/Panasonic Key phone system?

The primary reason is because you will avoid ‘vendor lock’. There are ample resources for Asterisk assistance in the USA and you are not locked into any particular vendor or brand with Asterisk.  That includes the VoIP phones, TDM hardware, the network and associated support, etc. You also have no licenses or renewals to contend with, further realizing increased ROI.

Can you help us prepare our network for a VoIP implementation?

The network on which your VoIP system is going to reside needs to be prepared for the voice traffic that will be traversing it. This is one of the most commonly over looked and costly occurrences when implementing a VoIP phone system. There are multiple caveats likely when voice is present on your data network; let us help you meet your implementation deadline without the anxiety and lost productivity of a failed installation!

We have a unique situation presenting special challenges, can you help?

We would love to hear about it!  Give us a ring!

Where are you located?

We are hosted and reside in Texas, servicing all of the USA and various international locations.

How long have you been working with Asterisk and VoIP?

VoIP Citadel has over 21 years of real world experience with VoIP communications and I.T. Systems management. We maintain a specific focus on VoIP, Asterisk, Linux, SaaS, UCaaS, FreePBX, PBXAct, Trixbox, PBX in a Flash, Digium, Sangoma, Cisco, Polycom, Yealink, Grandstream, Xorcom, and various other components and vendors related to VoIP, Information Technology and open source software.


Open Source PBX

FreePBX, PBXAct, PBX in a Flash and
Trixbox, are open source unified communication platforms based on
Asterisk. Both FreePBX & its derivatives are based on current stable & tested relases of Asterisk.

Cloud PBX

What is a cloud or hosted PBX?
A cloud PBX is a SaaS PBX system. These systems are typically hosted in a datacenter, otherwise known as the 'cloud'. As a result they feature high redundancy, reliability & efficiency. VoIP Citadel offers hosted phone systems maintained by dedicated VoIP engineers! Contact us today to see what solutions we can provide for your unique situation!

Premise based PBX

A Premise based PBX is a locally located phone system, typically in a telecom closet or server rack. Many businesses find a premise based PBX is still a valueable & necessary asset. All of the same features found on a hosted cloud PBX, such as remote users & remote phones, are possible with a premise based system!

Asterisk Project

Asterisk is robust & mature enough to support a myriad of installations - from 5 seat cloud based phone systems to 500+ seat premise based contact center solutions implementing redundancy. The most liberating aspect of Asterisk is the features set and the associated licensing. While more features are added with every release, licenses for typical resources such as voicemails, extensions, and even auto-dialers no longer exist. Open Source telephony has truly revolutionized the PBX market while continuing to embrace legacy PBX features!

Contact Us Today

If you are interested in how we can help you with VoIP service, a hosted phone system, or would just like to speak with us please contact us today.